Frequently Asked Questions
Helpful information about lighting products, orders, shipping, returns, refunds, and customer support.
Who operates Nelvqaro?
Nelvqaro is operated by Beijing Shitian Culture Co., Ltd.
What does Nelvqaro sell?
We offer table lamps, bedside lights, wall lights, floor lamps, reading lights, and decorative ambient lighting.
What currency are prices shown in?
Unless otherwise stated on the storefront, product prices are shown in U.S. dollars (USD).
Can I ask about power or charging before ordering?
Yes. Contact customer support with the exact product name and the power or charging information you would like clarified.
Do projection lights look the same in every room?
No. Projection appearance can vary with distance, wall color, room darkness, surrounding surfaces, and placement.
Can I change or cancel an order?
Contact us as soon as possible. Whether a change or cancellation can be completed depends on the order's processing status.
How do I track my order?
Use the tracking information provided after dispatch when available. Contact us with your order number if you need help.
What if my lamp arrives damaged or incomplete?
Contact us promptly with your order number and clear photographs so the issue can be reviewed.
How do I request a return?
Contact customer support before sending any item back. Approved requests will receive return instructions and the appropriate destination.
How are refunds handled?
If a refund is approved, it will be processed through the applicable payment method used for the order. Posting time may vary by provider.